Effective Date: 18 April 2025

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Cancellation:‍

You may cancel your subscription or order at any time by contacting our support team at info@espen.ai. Cancellations will be effective at the end of your current billing cycle, ensuring you continue to have access to espen.ai until your paid period expires.

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Refunds:

‍If you determine within 7 days of your purchase that you have not experienced any value from espen.ai, you may request a full refund. To be eligible:

• Your request must be submitted within 7 days from the date of purchase.
  
  
• You must not have significantly used or derived substantial benefits from our services during this period.
  
  

Approved refund requests will be processed using your original payment method. This policy complies with South African Consumer Protection regulations and does not affect your statutory rights under applicable laws.

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Contact Information:‍

For any questions regarding cancellations or refunds, please email info@espen.ai.

This policy outlines clear guidelines and provides the flexibility for you to evaluate espen.ai risk-free.

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